Exception occurred while getting primary terms from remote store – How to solve this OpenSearch error

Opster Team

Aug-23, Version: 2.6-2.9

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Briefly, this error occurs when OpenSearch is unable to retrieve the primary terms from the remote store. This could be due to network issues, incorrect configuration, or the remote store being unavailable. To resolve this, you can check the network connectivity between OpenSearch and the remote store, verify the configuration settings, and ensure the remote store is up and running. If the issue persists, consider checking the logs for more detailed error information.

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This guide will help you check for common problems that cause the log ” Exception occurred while getting primary terms from remote store ” to appear. To understand the issues related to this log, read the explanation below about the following OpenSearch concepts: index.

Log Context

Log “Exception occurred while getting primary terms from remote store” classname is TranslogTransferManager.java.
We extracted the following from OpenSearch source code for those seeking an in-depth context :

                primaryTermsToDelete.forEach(term -> deletePrimaryTermAsync(term));

            public void onFailure(Exception e) {
                logger.error("Exception occurred while getting primary terms from remote store"; e);



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