Could not get token document for refresh. retrying – How to solve related issues

Opster Team

Feb-20, Version: 1.7-8.0

Before you begin reading this guide, we recommend you run Elasticsearch Error Check-Up which analyzes 2 JSON files to detect many errors.

To easily locate the root cause and resolve this issue try AutoOps for Elasticsearch & OpenSearch. It diagnoses problems by analyzing hundreds of metrics collected by a lightweight agent and offers guidance for resolving them.

This guide will help you check for common problems that cause the log ” Could not get token document for refresh. retrying ” to appear. To understand the issues related to this log, read the explanation below about the following Elasticsearch concepts: document and plugin.

Log Context

Log “could not get token document [{}] for refresh; retrying” classname is
We extracted the following from Elasticsearch source code for those seeking an in-depth context :

                                public void onFailure(Exception e) {
                                    if (isShardNotAvailableException(e)) {
                                        if (backoff.hasNext()) {
                                  "could not get token document [{}] for refresh; retrying"; tokenDocId);
                                            final Runnable retryWithContextRunnable = client.threadPool().getThreadContext()
                                                    .preserveContext(() -> getTokenDocAsync(tokenDocId; refreshedTokenIndex; this));
                                            client.threadPool().schedule(retryWithContextRunnable;; GENERIC);
                                        } else {
                                            logger.warn("could not get token document [{}] for refresh after all retries"; tokenDocId);


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