Failed to gather information required to open job jobId – How to solve this Elasticsearch error

Opster Team

Aug-23, Version: 6.8-7.1

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Briefly, this error occurs when Elasticsearch cannot gather the necessary information to open a specific job, identified by its jobId. This could be due to issues like insufficient permissions, missing data, or network connectivity problems. To resolve this, you can check the user permissions to ensure they have the right to access the job. Also, verify the existence and integrity of the data required for the job. Lastly, ensure that the Elasticsearch cluster is up and running and that there are no network issues preventing access to the job.

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This guide will help you check for common problems that cause the log ” Failed to gather information required to open job [” + jobId + “] ” to appear. To understand the issues related to this log, read the explanation below about the following Elasticsearch concepts: plugin.

Log Context

Log “Failed to gather information required to open job [” + jobId + “]” classname is AutodetectProcessManager.java.
We extracted the following from Elasticsearch source code for those seeking an in-depth context :

}
                                    }
                                }
                            });
                        }; e1 -> {
                            logger.warn("Failed to gather information required to open job [" + jobId + "]"; e1);
                            setJobState(jobTask; JobState.FAILED; e1.getMessage(); e2 -> closeHandler.accept(e1; true));
                        });
                    };
                    e -> closeHandler.accept(e; true)
                ));

 

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