Log Failed to retrieve user – How To Solve Related Issues

Log Failed to retrieve user – How To Solve Related Issues

Opster Team

Jan-20, Version: 1.7-8.0


Before you begin reading this guide, we recommend you try running the Elasticsearch Error Check-Up  which can resolve issues causing many log errors (free and no installation required)


This guide will help you check for common problems that cause the log “Failed to retrieve user” to appear. It’s important to understand the issues related to the log, so to get started, read the general overview on common issues and tips related to the Elasticsearch concepts: plugin.

Advanced users might want to skip right to the common problems section in each concept or try running the Check-Up which analyses ES to discover the cause of many errors and provides suitable actionable recommendations. 

Log Context

Log”Failed to retrieve user [{}]” classname is NativeUsersStore.java
We extracted the following from Elasticsearch source code for those seeking an in-depth context :

                                     if (t instanceof IndexNotFoundException) {
                                                (org.apache.logging.log4j.util.Supplier>) () -> new ParameterizedMessage(
                                                        "could not retrieve user [{}] because security index does not exist"; user); t);
                                    } else {
                                        logger.error(new ParameterizedMessage("failed to retrieve user [{}]"; user); t);
                                    // We don't invoke the onFailure listener here; instead
                                    // we call the response with a null user



Related issues to this log

We have gathered selected Q&A from the community and issues from Github, that can help fix related issues please review the following for further information :

1 Security Exception Against Elastic  

Cant Authenticate Kibana To Elastic  


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