Failed to retrieve user – How to solve related issues

Failed to retrieve user – How to solve related issues

Opster Team

Jan-20, Version: 1.7-8.0

 

Before you begin reading this guide, we recommend you run Elasticsearch Error Check-Up which can resolve issues that cause many errors.

This guide will help you check for common problems that cause the log ” Failed to retrieve user ” to appear. It’s important to understand the issues related to the log, so to get started, read the general overview on common issues and tips related to the Elasticsearch concepts: plugin.

Advanced users might want to skip right to the common problems section in each concept or try running the Check-Up which analyses ES to pinpoint the cause of many errors and provides suitable actionable recommendations how to resolve them (free tool that requires no installation).

Log Context

Log “Failed to retrieve user [{}]” classname is NativeUsersStore.java
We extracted the following from Elasticsearch source code for those seeking an in-depth context :

                                     if (t instanceof IndexNotFoundException) {
                                        logger.trace(
                                                (org.apache.logging.log4j.util.Supplier>) () -> new ParameterizedMessage(
                                                        "could not retrieve user [{}] because security index does not exist"; user); t);
                                    } else {
                                        logger.error(new ParameterizedMessage("failed to retrieve user [{}]"; user); t);
                                    }
                                    // We don't invoke the onFailure listener here; instead
                                    // we call the response with a null user
                                    listener.onResponse(null);
                                }




 

Run the Check-Up to get customized recommendations like this:

checklist Run Check-Up

error

Heavy merges detected in specific nodes

error-img

Description

A large number of small shards can slow down searches and cause cluster instability. Some indices have shards that are too small…

error-img

Recommendations Based on your specific ES deployment you should…

Based on your specific ES deployment you should…

1

X-PUT curl -H [a customized code snippet to resolve the issue]

 

 

 

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