Senior Support Engineer

Job description

A great opportunity to join a unique startup with an amazing work culture!

We are Opster, a growing B2B startup. We build several solutions for DevOps teams that help them easily manage and operate their Elasticsearch/Opensearch.

We are looking for a senior support engineer to join our highly experienced global team.

As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues

Responsibilities

• Research, diagnose, troubleshoot Elasticsearch/OpenSearch issues and identify solutions.
• Proactively contacting customers to assess the current customer situation and to uncover any needs for support
• Communicating customers’ technical requirements as well as customer issues to the Product Team
• Developing a network of technical relationships at a peer-to-peer level with our customers 
• Contribute to the Opster knowledge base, writing guides, technical how-to articles, etc.

Skills and qualifications

• At least 3-5 years of experience in a similar role
• BA/BSc degree in Computer Science / Engineering / similar experience
• Experience with operating databases
• Experience operating Elasticsearch/OpenSearch and/or supporting customers using Elasticsearch/OpenSearch – Advantage
• Experience with enterprise customer accounts
• Excellent troubleshooting, problem-solving and analytical skills
• Team player and able to work in a fast-paced environment with a positive and adaptable approach.
• High level of English – Written and spoken