Frequently Asked Questions

Why should I work with Opster instead of a managed service?

Managed services have several benefits and are great for small scale or non-mission critical use cases. However, they only provide support for the infrastructure level of Elasticsearch management and you’re left to handle the application and data layers on your own.

Beyond handling your infrastructure level, Opster’s platform fixes issues in your data layer, optimizes performance and automates operations. Opster covers: data structure, security & backup, incident prevention & resolution, search and index optimization, capacity planning, scaling and more. 

Can I work with Opster in addition to a managed service?

Yes, though some of Opster’s abilites are limited when working with managed services.

We have customers who prefer to work with Opster on top of managed services for specific use cases.

Don’t be shy talk to our solutions engineer to see if we fit your needs. Ask here.

What's included in AutoOps for those running Elasticsearch self-hosted?

Opster is perfect for those who are self-hosting their Elasticsearch and want an end-to-end solution for their deployment. An Opster AutoOps subscription takes care of your database administration from start to finish.

AutoOps covers both the infrastructure & data layers of Elasticsearch management, providing you with constant optimization of your clusters and round-the-clock support.

With the platform and our expert support team you’ll optimize search performance, guarantee high availability, automate maintenance and ensure peak performance in Elasticsearch, both for on-prem and cloud deployments.

Does Opster support Elasticsearch or OpenSearch?

Opster supports both! Whether you’re running an Elasticsearch deployment, OpenSearch deployment, or working with a combination of both, Opster’s products and services will cover both the data layer and infrastructure layer of your operation.

Is Opster AutoOps a monitoring tool?

No. An AutoOps subscription provides everything you need to run Elasticsearch smoothly on both the infrastructure and data layers.

It does provide advanced ES monitoring but its strength is its ability to detect, prevent and resolve Elasticsearch issues. Opster AutoOps platform can take action on your cluster to handle issues or provide actionable instructions to resolve them. 

An AutoOps subscription also includes professional services, support and proactive maintenance by our elite ES experts to ensure peak performance in Elasticsearch.

What does Opster offer?

Opster offers solutions that ensure peak Elasticsearch performance. Opster has a wide range of products and services that solve the most complex Elasticsearch problems and include professional services and production support by a team of elite experts.

Is Opster worth it for me if I have a small deployment?

Opster is aimed for those running mission-critical deployments. If you have a small installation but performance is imperative for you, Opster is definitely worth it for you. Talk to us.

Will the Search Gateway prevent heavy searches or just detect them?

You can use the Search Gateway in multiple ways. It can be used solely for detection, but its power lies in its ability to prevent heavy searches from breaking your cluster. Read more.

Is the Multi-Cluster Load Balancer an alternative to Elastic’s Cross Cluster Replication?

Yes. The Multi-Cluster Load Balancer provides much more than CCR. It allows you to scale data easily, provides constant high availability and data recovery, and more. Read about it here.

Does Opster support all Elasticsearch deployments?

Yes! Opster supports Elasticsearch on-prem, cloud providers and/or managed services. No matter how you’re running your Elasticsearch, you can benefit from Opster’s solutions and services. You can book a demo here to see how AutoOps would work with your deployment.

Which Elasticsearch version do you support?

All of them! We also assist with version upgrades using our Multi-Cluster Load Balancer. Unlike managed services, we won’t tell you that an upgrade solves everything – we’ll solve every issue case by case, and upgrade when it’s truly needed.

What's included in the support services?

You can read about the services included in our support and professional services here.

We know how frustrating it can be waiting for a response from low tier support! So we just don’t bother with tier support – your requests via slack or intercom go straight to the top experts who have many years of experience and a vast understanding of all things Elasticsearch.

We also work with the world’s top community experts on enriching our solutions and services, you can read about them here.

Do you offer professional services?

Yes, we do. We have different packages, including those that include professional services. We also offer mini bundles for quick incident resolution. You can read more about our different services here.

How does Opster connect to my Elasticsearch?

The AutoOps platform connects to Elasticsearch using Metricbeat, pulling machine metrics and stats only.

Our other tools that constantly perform optimizations on your cluster are on-premise tools like the Search Gateway and Multi-Cluster Load Balancer.

What are your privacy and security credentials?

Opster is SOC-2 certified and GDPR compliant. We take your privacy and security seriously, keep your data safe and secure and follow all of the advanced protection guidelines. Opster cloud solutions only collect metrics and stats and no sensitive information.

Skip to content