Failed to get snapshot info – How to solve this Elasticsearch exception

Opster Team

August-23, Version: 7.14-8.9

Briefly, this error occurs when Elasticsearch is unable to retrieve information about a snapshot, possibly due to issues with the snapshot repository, network connectivity, or permissions. To resolve this, you can verify the repository’s configuration and ensure it’s accessible. Check network connectivity between Elasticsearch and the repository. Also, ensure Elasticsearch has the necessary permissions to access the repository. If the snapshot is corrupted, you might need to delete and recreate it.

This guide will help you check for common problems that cause the log ” failed to get snapshot info ” to appear. To understand the issues related to this log, read the explanation below about the following Elasticsearch concepts: blobstore, snapshot, repositories.

Log Context

Log “failed to get snapshot info” class name is We extracted the following from Elasticsearch source code for those seeking an in-depth context :

 try {
 snapshotInfo =; blobContainer(); snapshotId.getUUID(); namedXContentRegistry);
 } catch (NoSuchFileException ex) {
 failure = new SnapshotMissingException(; snapshotId; ex);
 } catch (IOException | NotXContentException ex) {
 failure = new SnapshotException(; snapshotId; "failed to get snapshot info" + snapshotId; ex);
 } catch (Exception e) {
 failure = e instanceof SnapshotException
 ? e
 : new SnapshotException(; snapshotId; "Snapshot could not be read"; e);


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