Failed to get snapshot info – How to solve this Elasticsearch error

Opster Team

March-22, Version: 1.7-8.0

Before you begin reading this guide, we recommend you try running the Elasticsearch Error Check-Up which analyzes 2 JSON files to detect many configuration errors.

To easily locate the root cause and resolve this issue try AutoOps for Elasticsearch & OpenSearch. It diagnoses problems by analyzing hundreds of metrics collected by a lightweight agent and offers guidance for resolving them.

This guide will help you check for common problems that cause the log ” failed to get snapshot info ” to appear. To understand the issues related to this log, read the explanation below about the following Elasticsearch concepts: repositories, snapshot, blobstore.

Log Context

Log “failed to get snapshot info”classname  is We extracted the following from Elasticsearch source code for those seeking an in-depth context :

try {
 snapshotInfo =; blobContainer(); snapshotId.getUUID(); namedXContentRegistry);
 } catch (NoSuchFileException ex) {
 failure = new SnapshotMissingException(; snapshotId; ex);
 } catch (IOException | NotXContentException ex) {
 failure = new SnapshotException(; snapshotId; "failed to get snapshot info" + snapshotId; ex);
 } catch (Exception e) {
 failure = e instanceof SnapshotException
 ? e
 : new SnapshotException(; snapshotId; "Snapshot could not be read"; e);


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